Thursday, December 15, 2011

Should I blame Delta or Virgin Australia?

I'm slightly peeved with an airline right now, and I'm not sure which airline I should be mad at.

I've never kept track of frequent flier miles before, because i've never come close to earning enough to get status.  But this year, with trips to India and Australia, that changed, and indeed, I made silver medallion status with the trip to Australia.

On coming back, I logged in to check my status, and discovered that Delta had not credited me with miles for the Sydney-LA leg of my trip.  I called, and was informed that it would be credited within 24 hours.

Three days later it was finally posted to my account, but they gave just 3700 miles credit for a 7500 mile flight.  Somewhat niggled by this, I phoned, and was assured that it was a computer glitch, and that all would be fixed within 24 hours.

Today, six days later, it was still showing the same discrepancy.  I phoned again, and this time was told that apparently Virgin Australia only gives half the mileage credit for cattle-class passengers.  I'm immediately pissed off at Virgin Aus for this, of course, but thinking back on it, I'm equally annoyed at Delta: they could choose to credit my Delta skymiles account with whatever they like!  I thought that I had booked a Delta ticket, and they have chosen to regard it otherwise.

Yours, gnashing my teeth.  About something that really doesn't matter in the grand scheme of things.  Grrrr.

1 comment:

Cornish Dreamer said...

I've never heard it being called "cattle class" before.

You certainly seem to be travelling a lot!

Hope you have a lovely Christmas and a happy new year.

C x